Recruit Select and Induct Staff
please refer to this below part one assessment as your guide to finish my part two assessment thank you..
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part one
The performance of an induction to new members of staff is something, which is significantly important in any organization. This if for ensuring that the new members are well aware of what the job entails and what is expected of them.
Job title and purpose of position;
Bar Manager
Purpose of position and job description
To manage all staff including recruiting, training and motivating staff
Keeping up to date with licensing legislation and taking legal responsibility for the premises
Ensuring beer and wine are kept in good condition
Enforcing health and safety rules
Managing kitchen staff
Dealing with difficult customers (who may or may not have drunk their own body weight)
Bar Supervisor
Purpose of position and job description
Manages the bar short order liquor and soft drink section.
Requisitions necessary snacks, soft drinks, and supplies.
Plans work schedules and the assignment of necessary employees for an efficient operation.
With bar manager trains and supervises training and motivating staff
Manages the preparation and storage of the various drinks which are listed on the menu.
Inspects bar preparation area for proper cleanliness.
Inspects RSA Certificates to determine that all employees possess a valid, up-to-date certificate and that employees confirm to the required government requirements.
May assist the bar manager in the management of the bar in his/her absence.
Performs related work as required.
Bar Staff
Purpose of position and job description
Deliver excellent customer service, at all times
Serve and present beverages, quickly and efficiently, meeting our standards
Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times
Keep up to date with current promotions and new products
Make customers aware of offers on our great food and drink range
Speak to customers to ensure that they are satisfied with their drinks
Maintain personal knowledge by completing in-house training and workbooks
Always adhere to all company policies and procedures and licensing laws
Be involved and contribute at team meetings
Carry out instructions given by the management team and head office
Bar Porter
Purpose of position and job description
Keep Bars clean at all times
Help take trolleys full of dirty dishes to kitchen area.
Always works in a quiet.
Ensures banquet and bar check list is completed on a daily basis.
Performs any other duties as required by management to ensure customer service.
Ensure all storage areas are clean at all times and kept in proper condition according to company standards.
Take empty beer bottles to receiving area at end of night
Refill drinks and snacks.
Bar staff required skill and knowledge
Bar staff must:
have a skill in bar preparation and serving alcohol
be able to converse in English
Have a skill in customer services (interpersonal communication)
Bar staff required qualification
have a legal requirement known as an RSA (Responsible Serve Alcohol) and RGS (Responsible Gambling Services) before being eligible for employment on licensed premises
Concerning legal requirements, only individuals above the legal age will be employed. At the same time, these individuals ought not to be having criminal records.
Have certificate in alcohol (cocktail and liquor services)
Have a certification in customer services industry
Legislation that may impact is;
Food Safety Legislation
As we dealing with food and drink it means we need to meet with the government standard for customer safety and satisfaction
Work Health and Safety Act Legislation
As we do have staff and customer in our premises it means we need to meet with the government standard for staff and customer safety during their time in our premises
Workers Compensation Act Legislation
As we do have staff who working for our company it means we need to meet with the government standard for staff compensation if there is any accident occur during their working time in our premises
Codes of practice and national standards
Code of Practice For The Responsible Services, Supply, and Promotion of Liquor
This Code of Practice provides a proactive whole-of-industry approach to ensure liquor is served, supplied and promoted responsibly. It also encourages the creation of safe, secure and social environments for patrons of licensed premises to minimize harm to individuals and the broader community.
The Code of Practice provides a universal guideline for use by the Liquor Licensing Division, licensees, permitted and their
Staff to identify and control the risks associated with a practice or promotion related to the service and supply of liquor, and complies with the Liquor Act 1992.
We need to meet codes of practice or matters relating to occupational safety and health, as approved by the Commission for Occupational Safety and Health For example; how to lift box, how to work safely etc
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