You are the HR director of a London-based general hospital. What are effective tools you could adopt in order to increase the level of service quality exhibited by your nurses? You need to justify your recommendations on theoretical and empirical grounds
The Essay should be very specific. Do not generalize the essay,i.e the recommendation should be very specific. The theory that must be used are Emotional labour, Aesthetic labour, Service climate and the rest which the writer may find appropriate.The lecture shall be attached or send via email for reference. Also, when writing the essay, provide theories(some of which I have already written above) and emperical evidence of the tools for service quality on both existing nurses and new recruits as well. The rest of the info will be on the uploads
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