Interview
Order Description
Please take the below information from an interview with a VP and mesh it with the values of leadership.
The company that is in question is Records Management Center.
https://www.rmcmaine.com
Reflect on what you have learned about the role of leadership and strategy from your interview. Analyze the importance of leadership in crafting and executing strategy. Incorporate meaningful research in your analysis; your research into strategy creation and execution topics could and should begin before the interview.
Include your entire interview questionnaire, including the interview questions you created, and your leader’s responses in an appendix. The appendix does not count in the page requirements for your analysis. Your own analysis and incorporate research on strategy topics.
INTERVIEW QUESTIONS AND ANSWERS.
Part 1: Introduction (If you cannot find this information ahead of time, you will need to ask during the interview):
What is the name of your organization? Records Management Center
What are your organization’s primary products and/or services? Records management, file and data management, document scanning and capture, information destruction (Hard drive and paper shredding, confidential destruction.)
Please provide a brief description of your organization’s current mission/purpose and its vision for the future. Mission statement: To Serve our customers on time with honesty and integrity through diligent professionalism.
VISION: To assist customers with gaining access to secure and affordable solutions to access and control their information and data in accordance with laws and regulation both industry and government driven.
Does your organization have a stated strategy that it shares with stakeholders? If so, what is that strategy? To deliver quality service and products, efficiently and with extreme professionalism. To become Maine’s leading local provider of secure information management solutions. Ways that we can help with that is to have continual innovation, to be forward thinking, to have a strong focus on security, always be caring for the sensitive assets of our customers, to maintain a prominent community focus, and to have an eye on environmental stewardship. Maintain and ethical responsibility and improve the value of the company.
What are your responsibilities, and what is your title?
Vice President
Responsibilities are overseeing company direction, making sure that they day to day operations align with vision and statement. Constantly
Part 2: Crafting Strategy
Are there forces outside your organization that put pressure on how your business is run? Briefly describe them. Modernization of the office space, reduction in paper products, movement to digital environment. Increased competition from national companies. Industry and compliance changes, privacy laws. Minimum wage increase, because of government intervention in labor wage laws, increases overhead. Current and potential clients developing DO IT YOURSELF departments to manage such material. I.E> Large healthcare conglomerate that creates a department to run multiple hospitals and offices through this department rather than hiring outside.
How has your organization changed its strategy in response to outside forces? Changed the focus of paper based management to digital solutions. Converting paper to digital, scanning increases, offering server usage and management. Branding and forcing the brand to the future with regards to the digital focus of a Maine based company with the focus on social responsibility. I.E. Community shredding events for free etc. Mobil shredding is key. Recently purchased largest local competition to expand the market share within the state. Continuing education with the workforce and working with local officials on laws and regulations for the industry(lobbying).
How do your biggest rivals compete to try to gain an advantage with customers in your markets? Pricing discounts from national competition. Driving the market down.
What do you believe is your organization’s competitive advantage over rivals?
Describe how your organization involves the leadership team in developing strategies during challenging economic times.
Describe how your organization involves other employees in developing strategies.
Part 3: Executing Strategy
How does your organization communicate its vision and strategy to employees? The company has an open door policy, constant feedback to process improvement, how feedback on their individual jobs and what they are seeing in the market. Hold team meetings regularly and test out and get feed back on ideas seen in the industry or discussed at industry events.
Briefly describe how your organization builds internal capabilities. See above
Describe how you organization determines and communicates objectives.
Describe how you and your organization evaluate performance towards stated objectives. Communicate goals and expectation, provide feedback through KPI and monthly goals. Employee development and supervisor training. Automation of internal processes.
Need to make sure that the answers are rolled into an analysis of strategy.
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