Enhancing Alrajhi Bank Money Transfer Function
Paper details:
Write a research paper about Enhancing Alrajhi Bank Money Transfer Function. The paper should cover the following aspects:
1. Follow the attached Project Proposal General Outline
2. Use the DMAIC model to define the problem, measure the existing performance, Analyze data, Improve the process, Control the process after implementing the improvement recommendations.
3. Use mixed methods to analyze data. (Qualitative [survey and interviews] and Quantitative[extracted data from the bank KPI system])
4. Follow ASSURE model (analyze, state, select, utilize, evaluate) to come up with recommendations to improve the process.
5. Recommendations shall be SMART (Specific, Measurable, Achievable, Realistic, Timely).
6. Include a Quality Assurance procedure to ensure the improved process is sustainable. Use the enclosed quality assurance model paper as a guide for possible quality assurance measures.
7. Two related research papers about Alrajhi bank are enclosed for reference.
8. In one page as an appendix, provide a recommended outline, discussion topics and a timed plan to discuss this research paper in a half-day workshop.
9. Here are some important data to help the writer understand the problem and the expected solution:
9.1. Money transfers in Alrajhi bank in Saudi Arabia is classified into three types:
9.1.1. Internal money transfer (between Alrajhi bank accounts)
9.1.2. Local money transfer (to other banks but inside Saudi Arabia)
9.1.3. International money transfer
9.2. The target is to improve the performance of employees by 30% but the results will be around 50% improvement. Two aspects to consider when measuring the performance of employees in money transfers: 1. Number of transfers per day. 2. Accuracy of information (no missing data).
9.3. The quantitative data will be extracted from the bank system for 10 tellers. Each of the ten employees will have his daily productivity and accuracy for each type of transfer. The writer shall come up with the data with the following in mind:
9.3.1. Internal transfers range from 30 to 70 transactions per day, with around 5% inaccuracies.
9.3.2. Local transfers range from 20 to 40 transactions per day, with around 7% inaccuracies.
9.3.3. International transfers range from 10 to 20 transactions per day, with around 10% inaccuracies.
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