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Develop, facilitate and monitor all aspects of case management

CHCCM503C Develop, facilitate and monitor all aspects of case management
1.    Case management meetings are an important part of the counselling process as they assist in developing strategies, boundaries, and goals of the counselling process.
How would share information with a client during a case management meeting?
Your answer should include relevant details of:
• the agenda and objectives of the meeting
• how you would resolve any conflict that may arise
• what strategies could be used to negotiate goals and outcomes
• how you would record the results and details of the session
2.    During the case management meeting you will need to agree on boundaries and processes within the service delivery. List 3 things that may need to be addressed during this process.
3.    How would you ensure the rights of the individual, family, and community are protected during case management meetings?
(Your answer should consider and organisational values and or any legal requirements).
4.    Once case management meetings have been held and negotiations with the client have established the strategies, limitations, and goals of the case management process, the counsellor will need to determine and implement an approach to be used for case management process
List 3 possible statutory requirements that may apply to case management.
5.    How would you identify whether these statutory requirements were relevant to the case?
6.    Provide brief details of two processes you might utilise in case management.
7.    How would you ensure the case management plan you have decided on meets the needs established between yourself and the client in the case management meeting/s?
8.    Provide two examples of cultural considerations that should be integrated into a case management process
9.    List 2 short-term needs and 2 long-term needs that may be relevant for a client.
10.    List 5 things that may need to be considered when developing an action plan for the case management process.
11.    Case management is a malleable and often changing undertaking where client needs may change and require the process, strategies, and techniques to also change to suit.
How will your monitor the case management process to ensure you are fully aware of the needs of the process are able to adjust it at any given time?
12.    Provide one possible strategy for dealing with each of the possible situations provided.
1-client in danger of self-harm
2-client is capable of violence
3-client is on the brink of a complete emotional breakdown
4-client attends the session while intoxicated or under the influence of drugs
5-where the client is frustrated at the number of agencies or persons involved in Internet case
6-where there is an intellectual disability
13.    Counsellors need to consider their own health and safety as well as their mental well-being when planning, implementing, undertaking case management.
What factors need to be considered when developing and undertaking case management to ensure the well-being of the counsellor?
14.    Clients often expect councillors to have all the answers and solve their problems for them. It is important for clients to have a realistic understanding of the counselling process of the objectives that may be
obtained, as well as timeframes.
As a counsellor how will you insure that the client takes personal responsibility and has realistic expectations?
15.    As case management is being undertaken it is important for the point in time effectiveness of strategies and processes to be monitored and adjusted as needed to ensure the best outcomes for the client.
How would you determine the effectiveness of the case management process against agreed goals, targets, and outcomes?
16.    What process do you or would you use to determine the need for change in the case management process or for intervention or alternatives?
17.    List 4 changes you might need to negotiate with a case management plan?
18.    Closing the case management process can at times be difficult as clients may feel uncomfortable at the withdrawal of service.
What organisational procedures do you have in place for closing the case management process?

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